Shipping policy

Last updated: November 3, 2026

Thank you for shopping with Hook & Skein. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible. We update stock once a day, so an item can occasionally sell out at the supplier before we place your order. If that happens, we will email you and refund that item.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Most US orders arrive in about 2 weeks. That is an average based on recent delivery times for our suppliers, and some orders take longer. Items ship from our suppliers' warehouses, most of them outside the US. We can't guarantee delivery by a specific date, including holidays. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

US orders ship for a flat $4.95. Orders over $35 ship free.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Orders that arrive in more than one package

Items ship from our suppliers' warehouses. If your order includes items from different warehouses, they ship separately and may arrive on different days. You only pay shipping once at checkout, and we email a tracking number for each package.

Shipping destinations

We currently ship to US addresses.

Our prices don't add import fees at checkout. If a carrier ever asks you to pay an import fee, email us before you pay and we will cover it or refund your order.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.